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SikSilk

Returning Made Easy: Returning items is a breeze with SikSilk. We've partnered with ReBOUND for a smooth local return experience. Steps:

Visit our Returns Portal.
Enter your order number and details.
Select items and reasons.
Confirm your delivery info.
Choose your return method.
Download a label if needed.
Head to the nearest drop-off point.

Key Info:

Returns aren't free but come at a minimal cost to keep our quality and prices top-notch.
You've got 30 days from delivery to start a return.

Details Matter:

Keep items in their original condition and packaging.

Pro Tips:

Don't combine items from separate orders in one package.
Separate returns must be kept, well, separate.

Faulty Items: If you receive a faulty item, reach out to our support here.
 Stay in the Loop: We'll shoot you an email once your return is sorted.
 We're all about making your life easier. Got questions? Just give us a shout

How do I return my items? 

Returning Your Items

We get it – sometimes a purchase just isn't the right fit. No worries, we've got a hassle-free return policy that keeps it simple. You can return items within 30 days, as long as they are in their original condition.

A Few Exceptions to Note:

Swimwear and underwear: You can return these items, but only if the hygiene seal is still intact – keep it on until you're sure!
Socks: We'll take them back, as long as they are sealed in their original packaging.

To score a full refund on eligible returns, make sure your items are returned in their original condition – unworn, unused, and unwashed, just as you received them. If you send something back damaged, or worn condition, we won't be able to offer you a refund. Our quality control team checks all returned items.

When Can You Expect Your Refund?
The timing of your refund depends on how long it takes your chosen returns courier to get the items back to us and for our warehouse to process the return.
Here are some key points to remember:

We issue refunds to the original payment method you used for the order.
If you paid with a gift card to cover all or part of the order total, your refund will first be applied to the gift card.
Typically, refunds take up to 7 days to be processed from the date we receive your returned items at our warehouse. After that, it may take an additional 2-3 days for the refund to appear in your account.


We hope this makes the return process as smooth as silk!

Returns Policy

Tracking Your SikSilk Order:

Wondering how to keep tabs on your SikSilk order? It's a piece of cake!


1. Keep an Eye on Your Inbox:

We'll ping you with an email titled "Your Order is on the way" when your order ships. This email is your golden ticket to tracking.

2. SikSilk Account Option:

If you've got a SikSilk account (and who wouldn't want one?), log in.
Check the fulfillment status of your order.
Once it's fulfilled, select the order.
Hit the tracking link, and you're off to the races.

3. No Tracking Updates? No Worries!

Tracking numbers usually get a facelift from couriers every 24-48 hours. But hey, delays happen.

4. Problem-Solving:

If your tracking hasn't updated for a few days, no need to sweat. Your order is still en route.
But, if it's been radio silence for 6+ working days, give our Customer Support team a shout. They're your trusty sidekicks for sorting things out.

5. Chile Orders:

For orders with Chile addresses, be patient. Allow up to 10+ days for your tracking to rev up before reaching out to us.

So there you have it, tracking made simple. If you've got questions, our squad is here to help! 🚚💨

How do I track my order? 

Is My Order Playing Hide and Seek? Hey there, we totally get it if you're puzzled about a missing item in your order. But, before you hit us up, here are a few detective moves you can pull:

1. Check Your Shipping Confirmation Email:

The "Your order is on the way" email might just hold the key. Sometimes, due to stock juggling, we split your order into separate parcels. So, if you see an email titled "Some items in your order are on the way," it's good news! The missing items are just a step behind.

2. The Vanishing Act - Out of Stock:

It's rare, but sometimes an item goes poof because it's out of stock. So, don't forget to peek into your inbox (including the junk/spam corner) for any emails we might have sent you about this.

Oops, My Order's Got A Plot Twist: Wrong or Damaged: If by any chance your order takes an unexpected turn and arrives damaged, incomplete, or playing the wrong role, worry not! We've got your back. Just hit us up with these clues, and we'll solve the case:

Information Needed:

Your order number.
The MIA item's name.
A snapshot and the name of the item you received (if it's not the right one).

Heads Up:

We're like Sherlock, but even we have a deadline. If you suspect your order has gone a bit rogue, let us know within 7 days of its delivery date.

There you have it, a guide that's cooler than a cucumber in a snowstorm! If you've got any questions, our team is here to assist. 🕵️‍♂️🔍

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