Answers to our most frequently asked questions are just one click away.
The fastest way to find out where your order is and when it will arrive is this:. If after 24 hours of receiving our shipping confirmation email, the tracking number still does not show any information, please contact us so we can help you find it or
All our orders are trackable. How do I track it?. Once your order ships, we send you a dispatch email with a tracking link for your order. You simply have to click on it to know the whereabouts of your parcel. After your order ships and is with the c
It is simply because there is always a delay between the order being sent and the carrier receiving it. But, please contact us if after several days since we sent you the dispatch email you still do not see any information or any status change.
While we'd love for you to love everything you buy, we understand that sometimes you'll need to return an item to us, which is why we've made the process easy, quick and simple. We’ve just partnered up with ReBOUND to offer you a smooth, local return
Upon receipt of the returned parcel, we will initiate the refund process. Following the completion of the refund process, you will automatically receive an email confirming the refund. The speed of the refund reaching your account depends on your ban